Track and manage customer complaints and responses
Last updated:
Drag & drop images or videos here
or click to browse
| Order ID | Outlet | Date & Time | Reason | Refund Amount | Status | Our Response | Evidence | Careem Decision | Notes | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
| #127640145 | Crispy Chicken - Al Danah | 31 Aug 2025, 07:28 PM | Wrong item sent | - AED 20.00 | Rejected | Order was correctly prepared | Video | Pending | Customer claimed wrong meal, video evidence proves otherwise | |
| #127636151 | Crispy Chicken - Al Danah | 31 Aug 2025, 07:59 PM | Missing items (Main) | - AED 20.00 | Pending | - | - | Pending | - | |
| #127642626 | Crispy Chicken - Mohammed Bin Zayed City | 31 Aug 2025, 07:40 PM | Missing items (Main) | - AED 19.47 | Pending | - | - | Pending | - |